Jobs → Project Management → Technical Project Manager – ServiceNow

About the Role We are looking for a Technical Project Manager with expertise in ServiceNow to join our team. This role involves managing end-to-end software development lifecycle for enterprise-scale ServiceNow projects. Key Responsibilities • Manage the end-to-end SDLC, from requirements gathering and design to development, testing, deployment, and post-production support • Drive project roadmaps, sprint planning, release coordination, and Scrum ceremonies • Ensure adherence to Agile, SAFe, or hybrid methodologies and ServiceNow Now Create delivery standards • Translate business requirements into functional specifications, user stories, and technical requirements • Collaborate with Solution Architects to ensure platform governance, upgradeability, and best-practice implementation • Oversee ServiceNow integrations using IntegrationHub, REST/SOAP APIs, and third-party systems • Lead cross-functional teams comprising ServiceNow Developers, Administrators, Architects, and QA Engineers • Manage stakeholder communication, project risks, timelines, and delivery expectations Requirements • 8–12 years of Project Management experience, including 3+ years in enterprise ServiceNow projects • Strong experience in Agile project delivery and SDLC management • Good understanding of ServiceNow modules such as ITSM, ITOM, Service Catalog/Portal, and SPM • Knowledge of ServiceNow integrations, customizations, and platform governance • Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or an equivalent qualification Preferred Certifications • PMP / PMI-ACP / Certified ScrumMaster (CSM) / SAFe Practitioner • ITIL v4 Foundation