Jobs → Customer Support → Technology Resilience Lead

About the Role We are looking for a Technology Resilience Lead to join our team. This newly created role will focus on technology resilience, disaster recovery, and capacity management across complex environments including AWS, Azure, and traditional infrastructure. Key Responsibilities • Own disaster recovery planning and testing • Lead resilience simulations • Identify and reduce operational risks • Drive resilience improvements across cloud and on-premise environments • Work closely with infrastructure, security, architecture, and operational teams • Provide guidance on DORA, operational resilience, and risk management Requirements • Experience across technology operations, infrastructure, cloud, platform engineering, or site reliability engineering • Strong understanding of disaster recovery, business continuity, and technology resilience • Experience supporting critical or highly available technology services • Experience working across AWS, Azure, and hybrid environments • Strong stakeholder management skills with the ability to influence both technical and business teams • Ability to communicate technology risks, findings, and recommendations clearly • Experience leading resilience improvements, testing, and recovery readiness activities Benefits • Minimum 35 days holiday including bank holidays, with option to buy and sell leave • Annual bonus scheme and salary reviews • Competitive pension scheme • Private health benefits including dental insurance, health cash plan and screening • Enhanced maternity, paternity and adoption benefits • Life assurance and critical illness cover • Vehicle schemes, cycle to work and technology discounts • Flexible working and job share opportunities