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Technical Support Specialist at Accenturefederalservices
AccenturefederalservicesArlington, VA·1w ago
Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Specialist to join Accenture Federal Services, a technology company within global Accenture. This role focuses on managing signal distribution and networking, including AV-over-IP protocols, EDID/HDCP management, and HDBaseT. You will be responsible for specialized hardware maintenance and calibration of LED Video Walls, as well as setting up and troubleshooting immersive audio systems.
Key Responsibilities
- →Manage signal distribution and networking, including AV-over-IP protocols, EDID/HDCP management, and HDBaseT
- →Perform specialized hardware maintenance and calibration of LED Video Walls
- →Set up and troubleshoot immersive audio systems
- →Manage control systems like Crestron, Extron, or Q-SYS
- →Administer Microsoft Teams Rooms for Unified Communications (UC) & Hybrid Tech
- →Conduct system checks and provide event support during Forge experiences and events
- →Train staff on system usage and ensure cleanliness and upkeep of equipment
- →Troubleshoot technical issues and coordinate with facility IT around AV issues
- →Manage the Return Merchandise Authorization (RMA) process for faulty equipment
- →Perform on-site repairs when necessary and maintain an inventory of equipment
- →Coordinate with third-party vendors for service and maintenance of AV systems
- →Support setup and user engagement with all A/V equipment in the space
Requirements
- ✓Signal Distribution & Networking: AV-over-IP Protocols, EDID/HDCP Management, HDBaseT
- ✓Specialized Hardware (Large-Format Displays): Maintenance and calibration of LED Video Walls
- ✓Immersive Audio: Setup and troubleshooting of spatial audio or beamforming microphone arrays
- ✓Hardware Integration: Managing control systems like Crestron, Extron, or Q-SYS
- ✓Unified Communications (UC) & Hybrid Tech, UCaaS Platforms: Expert-level administration of Microsoft Teams Rooms (MTR)
- ✓PTZ Camera Control: Managing remote-operated cameras for high-quality streaming of "Demo Days" or guest speaker events
- ✓Bachelor's Degree
- ✓Summary Bullets
- ✓Manage signal distribution and networking including AV-over-IP protocols
- ✓Perform maintenance and calibration of LED Video Walls
- ✓Administer Microsoft Teams Rooms for Unified Communications
- ✓Troubleshoot technical issues and coordinate with facility IT
- ✓Coordinate with third-party vendors for AV system maintenance
- ✓Requirement Bullets
- ✓Experience with AV-over-IP Protocols or related networking protocols
- ✓Specialized hardware maintenance and calibration of LED Video Walls
- ✓Immersive audio system setup and troubleshooting
- ✓Control systems management like Crestron, Extron, or Q-SYS
- ✓Expert-level administration of Microsoft Teams Rooms
- ✓PTZ Camera Control for high-quality streaming
- ✓Bachelor's Degree
- ✓Benefit Bullets
- ✓[]
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