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ManagerFull-timeAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Enterprise Account Manager to support our most strategic Korean enterprise clients across their full lifecycle. This role involves working closely with Enterprise AEs to close deals, ensure operational excellence, and drive long-term retention and growth.
Key Responsibilities
- →Partner with AEs to close deals faster and cleaner
- →Act as the operational and delivery partner for Enterprise AEs in active deal cycles
- →Join late-stage calls to validate requirements, clarify workflows, and de-risk deliverability
- →Shape the close plan with the AE including milestones, owners, dependencies, and client commitments
- →Drive follow-ups with the client and internal teams to keep momentum and remove blockers
- →Establish a structured operating cadence with the AE including regular health checks and performance reviews
- →Monitor onboarding progress, stability, and early production performance and surface risks early
- →Own day-to-day escalations and transaction-level problem solving when needed
- →Run the ongoing governance model including stakeholder mapping, QBR cadence, escalation management, and renewal planning
Requirements
- ✓5+ years in enterprise account management, customer operations, implementation, or pre-sales support within fintech, payments, PSP, acquirer, or SaaS
- ✓Demonstrated experience supporting late-stage deal cycles including internal alignment and client follow-ups
- ✓Strong operational rigor comfortable with structured health checks, reporting, validation, and issue triage
- ✓Excellent stakeholder management across Sales, Product, Engineering, Support, Ops, Risk, Compliance, and Finance
- ✓Clear client communication skills including executive-ready updates and incident summaries
- ✓Fluent Korean and business-level English
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