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ExecutiveFull-timeRustReactAI
Salary Range
$142,800 - $193,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Aspora is seeking a Head of CX & Support to own the end-to-end customer experience engine. This is a leadership role responsible for scaling the CX organization into a multi-tier, multi-channel, 24×7 global operation.
Key Responsibilities
- →Own and execute Aspora’s long-term CX strategy across products, customer segments, and geographies
- →Build and maintain best-in-class SOPs for core customer journeys, escalations, and regulatory edge cases
- →Define and own CX success metrics across scale (quality, resolution, customer effort, trust signals)
- →Act as the voice of the customer internally, surfacing recurring pain points with clarity, urgency, and data
- →Hire, coach, and develop high-performing CX leaders and ICs
Requirements
- ✓10-14 years in Customer Support, CX, or Operations roles, with 4+ years leading large teams (25+ people)
- ✓Proven experience scaling CX in fintech, payments, remittance, or regulated financial products
- ✓Strong data fluency — comfortable with dashboards, trend analysis, and tying CX metrics to business outcomes
- ✓Battle-tested operator — experienced handling incidents, outages, audits, or high-pressure customer situations
- ✓Hands-on experience with CX tooling (Zendesk, Intercom, telephony/dialers, QA platforms, knowledge bases)
Benefits
- ★Competitive compensation and early-stage ESOPs
- ★Mission-driven, fast-moving, and deeply collaborative team
