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SeniorFull-timeSpringGitGoAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an IT Operations Manager to take full ownership of our internal IT systems and support as we scale. This role combines hands-on technical work with strategic process building in a fast-paced fintech environment.
Key Responsibilities
- →Handle onboarding and offboarding for both internal team members and our advisors, including platform setup and SaaS account provisioning
- →Manage laptop inventory, fulfillment, tracking, and coordinate repairs and warranty claims
- →Provide technical support to NYC office, remote employees, and our financial advisors
- →Maintain office networking, conference room A/V
- →Build and document repeatable IT processes and policies to support company scaling
- →Support advisors through complex IT transitions including email and domain migrations
- →Manage relationships and contracts with IT vendors
- →Coordinate SOC 2 audits and compliance work
- →Handle day-to-day office coordination including visitor management and vendor support
- →Travel occasionally to support large advisor group onboardings
Requirements
- ✓4+ years of hands-on IT support experience with user onboarding/offboarding and device management
- ✓Experience with Google Workspace administration and MDM solutions (Rippling preferred)
- ✓Strong customer service skills with ability to support both internal teams and external advisors
- ✓Proven track record of building and documenting IT processes and procedures
- ✓Understanding of security best practices, access controls, and compliance requirements
- ✓Excellent communication skills and ability to work independently in a fast-paced environment
- ✓Strong writing skills – Savvy is a written culture
- ✓Track record of leveraging AI to scale the IT function across areas like help desk support, documentation, and SaaS management
