Senior Customer Success Manager at Assorthealth

Assorthealth

San Francisco (HQ)·11h ago

SeniorFull-timeRustAI

Salary Range

$66,300 - $89,700 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join Assort Health, a patient experience platform powered by specialty-specific agentic AI. This role focuses on building and scaling systems that keep customers thriving.

Key Responsibilities

→Own customer relationships as the primary point of contact for clinic operators and partners
→Drive adoption and outcomes by helping customers implement best practices and track key metrics
→Turn feedback into action by collaborating with Product, Engineering, and Operations
→Build scalable systems by designing and refining playbooks, processes, and tools
→Develop long-term relationships that drive retention, expansion, and customer advocacy

Requirements

✓5+ years of experience in Customer Success, Account Management, or Implementation roles
✓A builder’s mindset with experience helping stand up new systems, processes, or customer programs
✓Strong project management and communication skills
✓Ability to thrive in fast-moving, ambiguous environments
✓Passion for healthcare innovation and improving patient or provider experiences