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Mid LevelFull-timeRustGoAI
Salary Range
$38,250 - $51,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Specialist to join Attio’s Support team, which maintains an exceptional 98% CSAT average. This role is at the heart of customer experience, helping customers solve problems and unlock value from Attio’s AI-native CRM.
Key Responsibilities
- →Provide fast, friendly, and technically sound support via email, chat, and video calls
- →Diagnose, reproduce, and resolve product issues; document bugs and work with the Engineering team
- →Capture and communicate customer feedback, identify recurring pain points, and represent the "voice of the customer"
- →Contribute to Help Center, FAQs, and internal documentation in Notion and Guru
- →Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations
- →Work closely with colleagues across Support, Product, and Engineering
- →Provide strategic, scalable solutions to help customers optimise processes and realise long-term value
Requirements
- ✓2+ years in a customer support or technical support role for a SaaS product
- ✓Confident troubleshooting APIs, AI, CRMs, and workflow tools
- ✓Exceptional written and verbal communication skills
- ✓Genuine desire to understand customer needs and deliver solutions
- ✓Proactive learner who stays ahead of emerging technologies
- ✓Highly organized, detail-oriented, and dependable
- ✓Strong team player who enjoys working cross-functionally
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