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ManagerFull-timeAWS
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Axon, where you'll own the post-sales experience for our small-market customers. This role focuses on driving value realization and demonstrating how our products improve daily workflows.
Key Responsibilities
- →Serve as the main point of contact for a broad portfolio of customers to provide day-to-day support
- →Conduct regular training webinars and calls
- →Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
- →Learn and share industry best practices to solve customer needs
- →Work with Axon’s Support team and other cross-functional teams to manage customer escalations
Requirements
- ✓Bachelor's degree or equivalent experience
- ✓3+ years’ experience in a customer-facing role
- ✓Proven track record of successfully building and nurturing customer relationships
- ✓Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
- ✓Exceptional organizational, presentation, and communication skills, both verbal and written
- ✓Demonstrated ability to deal with change and excel in high-stress situations
Benefits
- ★Competitive salary and 401k with employer match
- ★Discretionary paid time off
- ★Paid parental leave for all
- ★Medical, Dental, Vision plans
- ★Fitness Programs
- ★Emotional & Mental Wellness support
- ★Learning & Development programs
- ★Snacks in our offices
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