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SeniorFull-timeAWSGoAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Prepared is seeking a Senior Project Manager to own customer implementations end to end, with a core goal: reduce time to customer value. This role sits at the intersection of Customer Success, Sales, Product, and Engineering.
Key Responsibilities
- →Own customer implementations: Lead onboarding and implementation projects from handoff to go-live, ensuring customers realize value as quickly as possible.
- →Reduce time to value: Build and manage project plans that prioritize speed, clarity, and delivery without sacrificing quality.
- →Be the single point of accountability: Coordinate across Sales, Customer Success, Product, Engineering, and Support to align dependencies and resolve blockers.
- →Run customer-facing execution: Lead kickoff calls, status updates, and delivery checkpoints with customers and internal stakeholders.
- →Manage risk and scope: Identify risks early, manage changes, and keep projects moving forward.
- →Create predictability: Set clear timelines, ownership, and communication standards that reduce friction and perceived chaos.
- →Improve implementation operations: Help define tools, workflows, and documentation that scale customer delivery.
Requirements
- ✓3–5 years of experience leading customer implementations or delivery-focused projects, ideally in B2B SaaS or a technical environment.
- ✓Proven ability to manage cross-functional work and external stakeholders.
- ✓Strong execution mindset. You bias toward action and outcomes, not process for process’s sake.
- ✓Clear, direct communicator who keeps teams and customers aligned.
- ✓Comfortable operating in ambiguity and building structure as you go.
- ✓Experience with tools like Asana, Linear, Smartsheet, Notion, or similar.
- ✓You are naturally curious and continuously seek ways to improve processes, efficiency, and outcomes.
