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Sr. Sales Operations Analyst - Customer Success | LATAM at Backblaze
BackblazeRemote - Argentina; Remote - Colombia ; Remote - Costa Rica ; Remote - Mexico·2d ago
SeniorFull-time
Salary Range
$23,481 - $31,769 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Sales Operations Analyst for Customer Success & Support at Backblaze, a leader in the open cloud movement. This senior individual contributor role supports post-sale operations, including customer onboarding, renewals, expansions, and support workflows.
Key Responsibilities
- →Support Sales Operations functions related to post-sale execution, including customer lifecycle management, renewals and expansion tracking, and support handoffs and visibility
- →Ensure clean handoffs from Sales to Customer Success through consistent data, process adherence, and system workflows
- →Assist CS and Support leadership with operational reporting and insights
- →Serve as first-level system administrator for Customer Success and Support-related tools, including Salesforce.com and Customer Success platforms
- →Manage user access, permissions, basic configuration, and issue triage
- →Build and maintain reporting to support renewals and expansion visibility, customer health and engagement tracking, and support volume and responsiveness
- →Develop and maintain system user guides, CS and Support Operations SOPs, and process documentation and workflow diagrams
Requirements
- ✓5–7+ years of experience in Sales Operations, Revenue Operations, or CS Operations in a SaaS or recurring-revenue environment
- ✓Strong understanding of post-sale operations, including renewals, expansions, and customer lifecycle management
- ✓Hands-on experience with Salesforce.com (required)
- ✓Experience supporting Customer Success and Support platforms (required)
- ✓Strong reporting and data hygiene skills
- ✓Comfortable operating as a support-focused senior IC
Benefits
- ★Competitive salary and benefits
- ★Opportunity to work with a leading specialized storage cloud
- ★Chance to contribute to a diverse and inclusive workplace
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