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ManagerFull-timeRust
Salary Range
$86,700 - $117,300 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Quality Control Specialist to join Back Market's Innovation Lab. This role focuses on managing quality controls and processes while contributing to the development of our Innovation Lab, showcasing our leadership in the refurbishment industry.
Key Responsibilities
- →Conduct regular mystery orders to assess the quality of seller products and ensure adherence to Back Market's standards
- →Identify, prioritize, and execute factory visits to audit seller quality, collecting insights and best practices in refurbishment and technology
- →Architect and operate a state-of-the-art Lab capable of hosting press conferences and investor roadshows
- →Coordinate discovery workshops with clients, prospects, and sellers to promote refurbishment awareness and gather valuable customer feedback
- →Drive Brand Equity enhancement through strategic initiatives and communication efforts
- →Advise sellers on optimizing their manufacturing processes by recommending the most effective tools and technical procedures
- →Establish and cultivate a comprehensive knowledge network for sellers, facilitating their journey towards refurbishment excellence
- →Curate a catalog of key components, machines, and software at negotiated prices to support sellers in delivering the highest quality standards
- →Equip Seller Success Managers (SSMs) with actionable insights to develop tailored improvement plans
Requirements
- ✓5+ years of experience in the electronic repair and maintenance industry
- ✓Deep knowledge of tools and software required to deliver the highest level of aesthetic and functional quality for refurbished electronic products
- ✓Confident communicator, comfortable in public settings and presenting to diverse audiences
- ✓Passionate about technology and innovation, always eager to learn about new electronic devices and industry trends
- ✓Industrial thinking mindset, enabling you to help sellers deploy optimization plans at scale
- ✓Strong analytical and diagnostic skills, able to independently identify issues and translate findings into actionable recommendations
- ✓Entrepreneurial mindset: open-minded, team-oriented, and with a strong bias toward action
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