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SeniorFull-time
Salary Range
$93,925 - $127,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Program Manager – Customer Support serves as the critical bridge between complex warehouse operations and executive-level strategy. This role focuses on translating high-volume operational metrics into a cohesive narrative that informs senior leadership.
Key Responsibilities
- →Synthesize weekly and monthly performance data into executive-ready presentations and narratives
- →Serve as the primary communication hub across multiple working groups
- →Lead complex, multi-workstream initiatives with a focus on accountability
- →Conduct granular analysis of reason codes and performance drivers to identify root causes
- →Compile, analyze, and validate data for Monthly Operations Reviews and daily operational snapshots
- →Produce daily status and exception reporting for missing or pending reason codes
- →Partner with leadership to deliver data-driven insights on global logistics performance
Requirements
- ✓Experience in program or project management within a warehouse or logistics environment
- ✓Strong analytical skills with ability to translate data into actionable insights
- ✓Excellent communication skills to coordinate across multiple teams and stakeholders
- ✓Experience with performance metrics tracking and reporting
- ✓Ability to influence stakeholders and leadership with data-driven recommendations
- ✓Proficiency in data analysis tools and presentation software
- ✓Understanding of operational processes and performance drivers in warehouse environments
