Project Coordinator, Customer Support at BEUMERGroup1

BEUMERGroup1

Somerset, New Jersey, us·9h ago

Entry LevelFull-time

Salary Range

$25,500 - $34,500 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

The Project Coordinator, Customer Support is an integral member of the customer support organization, responsible for critical communication with customers and technical departments. This role focuses on generating customer estimates, proposals, and service orders, as well as processing purchase orders and invoicing.

Key Responsibilities

→Maintain excellent customer relationships by communicating with customers concerning their inquiries and concerns in a timely manner, with accuracy and professionalism.
→Work with sister companies and internal technical personnel to define solutions; generate estimates and proposals for submittal and discussion with customers.
→Assist in setting up new service projects in terms of invoicing, purchase order generation.
→Generate and process service support orders, proposals and estimates while remaining flexible to shifting priorities.
→Generate and manage purchase orders to vendors, coordination of invoices.
→Review estimated versus actual for projects, including reviewing and reconciling time sheets and expense reports for field technicians.
→Assist with project management activities directly related to Customer Support projects.
→Prepare and send out various documents from customer purchase order through final invoicing.
→Timesheet reporting via UKG and Expense Reports, currently processed using an excel spreadsheet are a key area this position takes care of.