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Mid LevelFull-time
Salary Range
CA$21 - CA$24 /hour
About the Role
We are looking for a French-English Customer Support Specialist to join our team at BIS Safety Software. This role focuses on providing outstanding customer service, including software support for users, training for system administrators, and technical support for resellers.
Key Responsibilities
- →Provide outstanding technical support to our customers
- →Respond to telephone and email inquiries from individuals utilizing our online software
- →Follow up on customer requests to ensure complete handling of the caller’s inquiry
- →Create cases for new features and solutions for our development team to implement
- →Test cases released by the development team to ensure proper functioning
- →Make suggestions for ways of improving workflows and processes
- →Record and forward customer feedback to the appropriate areas
- →Educate and provide training to customers on using various aspects of the software
- →Track frequent call types for discussion during weekly meetings
- →Participate in daily team meetings
Requirements
- ✓Minimum of 2 years experience delivering exceptional customer service
- ✓Fluent in French and English languages (written and oral)
- ✓Excellent listening skills
- ✓Strong computing skills with a strong understanding of computer programs
- ✓Advanced customer service skills
- ✓Proficiency in Microsoft Word and Excel
- ✓Ability to handle complex inquiries independently
- ✓Positive and friendly demeanor when dealing with customers
- ✓Ability to work well independently and as part of a team
- ✓Strong English written and oral communication skills
- ✓Ability to thrive in a busy environment
- ✓Consistently maintain a positive attitude
- ✓View inquiries as opportunities to exceed customer expectations
Benefits
- ★Comprehensive benefits package
- ★Health spending account
- ★Growth opportunities
- ★Flexible working hours
- ★On-the-job training
- ★Work-life balance
- ★Free on-site parking
- ★Team Recognition Points
- ★Social committee
- ★Fun, open and collaborative environment
- ★Employee Stock Ownership Plan
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