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LeadFull-timeAI
Salary Range
$76,500 - $103,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Scaled Customer Success Lead to shape and scale how Bluefish delivers customer value across multiple markets and teams within each customer’s organization. This role is foundational to building a repeatable CS approach that balances strong customer relationships with technology-enabled delivery.
Key Responsibilities
- →Own value delivery for a large, multi-market book of business, ensuring users reach meaningful value milestones through a mix of direct engagement and scaled programs.
- →Design and run 1:few and 1:many customer touchpoints, including client office hours, training webinars, and value-focused sessions that drive adoption and product understanding.
- →Partner closely with Account Leads to ensure scaled programs reinforce global business goals, renewals, and expansion efforts.
- →Help define and refine persona-based value goals and success patterns, translating customer insights from your book of business into repeatable enablement assets and playbooks for the broader customer base.
- →Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales and Support to deliver a seamless customer experience.
- →Monitor program effectiveness using usage data and customer feedback to continuously improve outcomes.
- →Translate risk signals into effective multi-medium mitigation strategies that address adoption gaps and improve retention outcomes.
- →Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership.
Requirements
- ✓5+ years of experience in account management, client success, or strategic partnerships—ideally in a SaaS or marketing tech environment.
- ✓Proven experience delivering value to enterprise customers, while thinking beyond 1:1 engagement toward scalable models.
- ✓Demonstrated ability to design, run, and iterate on customer programs (office hours, webinars, enablement, lifecycle motions).
- ✓Comfortable working with data, usage signals, and customer feedback to inform decisions and improve outcomes.
- ✓Strong communication and facilitation skills, with confidence engaging diverse customer stakeholders and leading sessions for large audiences.
- ✓Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services and Sales.
- ✓Systems-oriented mindset—able to spot patterns across customers, document learnings, and translate insights into repeatable processes and playbooks.
- ✓Startup-ready mentality with a bias toward action, comfort with ambiguity and enthusiasm for building from the ground up.
- ✓Experience with AI-driven platforms, Martech stacks, or complex SaaS products is a strong plus
