Strategic Customer Success Lead at Bluefishai

Bluefishai

New York, Hybrid·9h ago

LeadFull-timeRustAI

Salary Range

$76,500 - $103,500 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Strategic Customer Success Lead to join Bluefish and shape how the company delivers value to Fortune 500 teams. This foundational role will help build a repeatable customer success approach that balances product expertise with strategic partnership.

Key Responsibilities

→Own value delivery for a portfolio of strategic, enterprise customer accounts
→Serve as a strategic partner and advisor to customer stakeholders on AI adoption and campaign optimization
→Partner with Account Leads to reinforce global business goals and expansion efforts
→Develop and execute customer-specific success plans aligned to objectives
→Drive deep product adoption by helping customers apply Bluefish in their marketing strategy
→Monitor account health using data and feedback to identify risks and opportunities
→Translate risk signals into proactive mitigation plans
→Collaborate cross-functionally to deliver a seamless customer experience
→Develop expertise in the Bluefish product and AI ecosystem
→Synthesize learnings from strategic accounts to refine value frameworks

Requirements

✓5+ years of experience in account management, customer success, or strategic partnerships
✓Proven experience delivering value to enterprise customers in high-touch roles
✓Strong background in advertising, campaign strategy, and measurement
✓Ability to operate as a trusted strategic advisor to senior stakeholders
✓Comfort working with data, usage signals, and customer feedback
✓Strong communication and relationship-building skills
✓Highly collaborative with experience working across functions
✓Startup-ready mentality with a bias toward action