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LeadFull-timeRustAI
Salary Range
$76,500 - $103,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Technical Customer Success Lead to bridge complex product capabilities and ads measurement infrastructure with real customer outcomes. This hands-on, client-facing role involves investigating technical issues, building automation, and explaining complex concepts clearly to build trust with customers.
Key Responsibilities
- →Serve as the technical point of contact for customers, handling advanced technical questions and escalations with a focus on clarity and customer experience.
- →Investigate and troubleshoot platform issues by analyzing logs, usage data, and system behavior; reproduce and document bugs in partnership with Engineering.
- →Support customers on technical integrations and data flows in ads measurement and optimization contexts, ensuring data accuracy and usability.
- →Build lightweight automation and internal tooling to reduce manual work and enable scalable value delivery.
- →Create and maintain automated, customer-facing reporting that quantifies value and ties platform usage to business outcomes.
- →Partner with Product and Engineering to translate recurring customer needs into scalable solutions.
- →Act as a feedback loop between customers and Product, surfacing patterns in questions, friction, and feature gaps.
- →Help establish the technical foundation for a scalable customer support motion.
Requirements
- ✓5+ years of experience in a technical, customer-facing role, ideally in a marketing tech environment.
- ✓Strong technical aptitude and curiosity, with the ability to learn new systems and tools quickly.
- ✓Comfort working with logs, metrics, and analytics to diagnose issues and understand platform usage.
- ✓Experience working with complex technical systems and data flows, with the ability to investigate issues and partner effectively with engineering teams.
- ✓Ability to build lightweight scripts or automation to support reporting, workflows, or internal tooling.
- ✓Exceptional communicator who enjoys being client-facing and can clearly explain technical concepts to non-technical audiences.
- ✓Highly collaborative, with a strong sense of ownership over the customer experience.
- ✓Startup-ready mindset with comfort operating in ambiguity and building from the ground up.
