Customer Success Manager Enterprise at Bobyard

Position Overview We have more than doubled revenue each month for the past few months. This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business. We work primarily with mid-market construction firms within landscaping and other sub-industries. Your number 1 priority is to ensure customers achieve their desired business outcomes with our product. To achieve this, you will: - Define success with customers and onboard them - Own relationships and be proactive in finding ways to create more value - Relay feedback to product & eng teams, collaborating with them to validate new launches - Push for upsells, testimonials, and case studies - Create CS playbooks, support materials, workflows Desired Attributes - Kind, Humble, Relentless, Focused - Tech-savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use it - Knowledge Seeker: Be able to learn product and industry applications quickly - Strong presentation skills: Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.) - Passion and work ethic: startups are not easy, this is not a cushy job at Google - Willing to do whatever it takes to win. - Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems - Bonus: Have used Zapier, CRM Automations or Agents in CS/Support function Benefits - Competitive salary: $110k-$130k OTE (Includes commission and performance-based bonuses) - Opportunity to collaborate with sales, product, design and engineering teams - Build a massive company with a world-class team - This is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS. This is a full-time & in-person role in SF. We have a product that blows people’s minds and a monster sales team in a massive industry eager to incorporate AI.