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ManagerFull-timeRustGit
Salary Range
$108,800 - $147,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Key Account Manager to join Boku Inc., a leading global provider of local mobile-first payments solutions. This role involves managing and growing a portfolio of strategic merchant partners to support revenue targets through structured growth plans and account leadership.
Key Responsibilities
- →Serve as the primary point of contact for assigned merchant partners, ensuring timely issue resolution and high service standards across Boku’s payment products and services.
- →Support revenue delivery by identifying and executing growth opportunities within existing accounts, including new product launches and incremental expansion initiatives.
- →Develop and maintain structured account plans aligned with broader commercial strategy, ensuring clear objectives, milestones, and measurable outcomes.
- →Prepare and support Quarterly Business Reviews (QBRs), delivering performance insights and tracking agreed actions.
- →Maintain accurate and up-to-date merchant records, forecasts, and pipeline documentation to support reporting and operational continuity.
- →Partner closely with Product, Operations, Legal, Finance, and Banking & Settlement teams to coordinate launches, resolve issues, and drive successful merchant outcomes.
- →Monitor market trends and merchant performance data to identify risks and opportunities, proactively escalating when needed.
- →Contribute feedback to product and supply teams to help shape roadmap priorities based on merchant needs and competitive dynamics.
Requirements
- ✓Bachelor’s degree in Business Administration, Economics, Finance, or related field; or equivalent professional experience.
- ✓3–5 years of experience in digital payments, fintech, e-commerce, or related industries within account management, business development, or commercial roles.
- ✓Experience supporting enterprise or mid-market merchants preferred.
- ✓Proven ability to collaborate across cross-functional teams and deliver against commercial objectives.
- ✓Strong Excel and presentation skills; experience preparing business reviews and commercial reporting.
- ✓Experience in mobile payments or digital commerce is a plus.
- ✓Additional language skills are a plus depending on regional coverage.
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