Business Operations Manager (f/m/div.) at BoschGroup

The Business Operations Manager is responsible for supporting daily operations in our BPO services team and ensuring processes run smoothly, efficiently, and cost-effectively. This position helps lead teams, manage resources, and drive continuous improvement initiatives to meet business goals. The successful candidate will combine strong leadership with analytical thinking to enhance productivity and service quality. This role reports directly to the Operations Manager. Your contribution to something big:  Reporting to the  country Operations Manager, you will be responsible for: • Achieving the invoicing and operational profitability targets of the multilingual and nearshoring services and clients • Promoting connected services in the automotive and mobility sector. • Ensuring consistent service delivery, operational efficiency, and adherence to SLAs, KPIs, and quality standards. • Managing and develop teams, including workforce planning, performance management, recruitment, onboarding, engagement, and retention. • Collaborating with cross-functional teams (HR, Quality, Finance, IT technical support) to support operational goals. • Supporting onboarding of new clients or services, ensuring smooth transitions and operational readiness. • Identifying of new and growth business opportunities together with the Sales and Business development areas.  • Identify, implement, and monitor process improvements to increase productivity, quality, and cost efficiency. • Maintaining a high level of satisfaction of client-companies and end users. • Focusing on the satisfaction and development of associates. • Ensuring compliance with internal policies, client requirements, and regulatory standards.