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Swedish, Customer Support Specialist for eBikes (Permanent, Hybrid) at BoschGroup
BoschGroupBarcelona, CT, es·1w ago
Entry LevelFull-timeGo
Salary Range
$12,240 - $16,560 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an eBike Inside Technical Support Specialist to join Bosch eBike Systems. This role combines technical expertise with customer service to support bike dealers and end consumers.
Key Responsibilities
- →Provide exceptional technical and service-minded hotline support to bike dealers
- →Engage with end consumers to address technical inquiries and product support
- →Troubleshoot and resolve technical or software-related issues
- →Make informed warranty decisions in line with company guidelines
- →Document calls and cases in our Customer Relationship Management (CRM) tool
- →Build and nurture excellent customer relationships
Requirements
- ✓Passion for cycling and technology
- ✓Strong technical troubleshooting skills
- ✓Excellent customer service abilities
- ✓Ability to work in a fast-paced environment
- ✓CRM tool experience preferred
- ✓Language proficiency (English and Spanish mentioned)
Benefits
- ★Full-time position with a long-term contract
- ★Remote work setup
- ★Employee discounts on Bosch products
- ★Full training in Bosch eBike systems
- ★Access to private health insurance
- ★32 calendar days of paid holidays per year
