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Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking a Voice of Customer Research Expert to drive customer insights initiatives across all customer-facing products and experiences. This role will ensure customer perspectives are captured through various research methods and translated into actionable insights that guide product design, marketing, and customer engagement strategies.
Key Responsibilities
- →Design and run qualitative research initiatives, including interviews, focus groups, and usability-style sessions, to capture authentic customer perspectives
- →Collaborate cross-functionally with Product, Marketing, Sales, Training, and Customer Success teams to ensure customer perspectives inform decisions
- →Recommend and implement the right tech stack for Voice of Customer collection and analysis
- →Synthesize research findings into actionable insights, personas, journey maps, and service blueprints
- →Partner with Business Intelligence on quantitative metrics (NPS, CSAT, churn) and integrate qualitative insights for a holistic view
- →Present clear, compelling research reports and executive-level presentations that influence decision-making
- →Build an ongoing feedback loop to ensure customer input informs future programs and offerings
- →Success Measures
- →Research findings leading to measurable improvements in customer programs and engagement
- →Positive feedback from executives on clarity, relevance, and actionability of insights
- →Increased adoption of customer-informed initiatives across Marketing, Sales, and Customer Success teams
- →Establishment of an ongoing, sustainable Voice of Customer program
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About BoschGroup
BoschGroup is a global technology and innovation company operating at the forefront of the industrial and consumer goods sectors. With roots tracing back to the late 19th century, the company has established itself as a leader in developing advanced technologies and solutions that enhance everyday life and industrial processes. Headquartered in Germany, BoschGroup has expanded its presence worldwide, leveraging its deep expertise in engineering and innovation to address complex challenges across multiple industries. The company's commitment to quality and sustainability is reflected in its diverse portfolio and long-standing reputation as a trusted partner for businesses and consumers alike. BoschGroup offers a comprehensive range of products and services, including automotive components, industrial technology, consumer goods, and energy and building technology solutions. Key features of their offerings include cutting-edge sensor technology, smart home systems, and efficient powertrain solutions, all designed to improve performance, safety, and energy efficiency. The company primarily targets automotive manufacturers, industrial clients, and consumers seeking reliable, high-performance products. Their solutions cater to a broad audience, from large-scale industrial operations to individual households, ensuring that innovation is accessible and impactful across different scales. Notably, BoschGroup has achieved significant milestones, including pioneering advancements in automotive safety systems and smart home automation, solidifying its position as a market leader with a unique ability to integrate technology seamlessly into everyday applications.
