Platform & Automation Engineer at Braze

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU'LL DO We are looking for a highly technical and hands-on Platform & Automation Engineer to join our Applications & Integrations Team. This role is critical in building and owning the automation, integrations, and connections that power our GTM and CX ecosystem. You will be responsible for developing scalable integrations, owning our Tray.ai iPaaS platform, and ce to deliver high-quality cross-platform automation. This is an ideal role for someone who thrives at the intersection of systems engineering, data flows, integrations, and business process automation. Responsibilities: Integration & Automation Engineering • Design, build, and maintain integrations and workflows across - Tray.io, GTM & CX applications, and other internal tools • Develop scalable, reliable automations to support end-to-end business processes and eliminate operational inefficiencies • Implement integration best practices, including versioning, logging, fault handling, and test automation iPaaS Ownership (Tray.ai) • Serve as the primary administrator and developer for the Tray.io platform • Work with the Applications &Integrations team to establish guardrails for monitoring, governance, and performance management Platform Engineering Support • Partner with the Salesforce team to support complex system enhancements, data transformations and cross-platform workflows • Contribute technical expertise to large-scale systems initiatives, including migrations, data reshaping, and architectural improvements Data Flow & Governance • Ensure integrations and automations adhere to data model standards, enterprise architecture, ITGC, SOX, and compliance requirements • Work with the Applications & Integrations Lead to maintain consistent data flow patterns and enforce best practices around data integrity Operational Support (L2/L3) • Act as a high-level escalation point for integration and automation incidents • Proactively monitor system health, identify the root cause of issues and implement permanent solutions for scale • Partner with cross-functional teams to support high-priority releases and platform changes WHO YOU ARE • 3+ years building and supporting integrations using an iPaaS platform (Tray.io, Workato, Mulesoft, Zapier, Boomi, etc.) • Strong experience designing API-based integrations, including authentication models, rate limits, and error handling • Proficiency in JavaScript, Python, or a comparable language used for transformation logic • Experience working with Salesforce or another enterprise CRM, ideally supporting automations or data flows • Solid understanding of key architectural components, including data modeling, JSON, RESTful APIs, and event-driven systems • Strong troubleshooting skills and experience supporting production automations and integrations • Hands-on experience with Tray.io in a production environment preferred • Experience supporting GTM/CX system stacks (Salesforce, Snowflake, marketing automation, customer success platforms) preferred • Familiarity with SOX, audit, and change management controls preferred WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Competitive compensation that may include equity • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work® ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you. Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.