Customer Success Manager at Bureau

Bureau

Mumbai·3d ago

ManagerFull-timeRustGitGoAPI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to own and grow relationships with our strategic customers. This role is focused on driving adoption, delivering measurable value, and ensuring long-term partnerships.

Key Responsibilities

→Serve as the primary point of contact for assigned accounts
→Build strong relationships with product and business stakeholders
→Conduct regular check-ins, reviews, and performance discussions
→Proactively identify risks and opportunities within accounts
→Support smooth onboarding and go-live processes
→Ensure customers are fully utilizing relevant features
→Guide customers in aligning our solutions to their business goals
→Act as the bridge between customers and internal teams
→Coordinate with product, support, billing, and operations for timely resolution
→Drive renewals and ensure high retention rates
→Identify expansion opportunities across use cases
→Monitor account health and usage trends

Requirements

✓3-6 years of experience in Customer Success, Account Management, or similar client-facing roles
✓Strong stakeholder management and communication skills
✓Experience working with fintech, lending, banking, or SaaS customers
✓Ability to manage multiple enterprise accounts simultaneously
✓Structured, proactive, and detail-oriented approach