Loading...
Mid LevelFull-timeData ScienceAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Linux Engineer/Administrator to join Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role focuses on delivering outstanding technical support experience on the full Desktop and Server technical stack.
Key Responsibilities
- →Investigate issues reported by customers by researching and escalating issues
- →Work to resolve complex customer problems related to Canonical’s portfolio of products
- →Ensure that each support case is handled according to our Service Level Agreement (SLA)
- →Engage directly with customers and work collaboratively to resolve their issues
- →Participate in a regular weekend working rotation
- →Contribute new knowledge base articles and maintain existing articles
- →Understand Ubuntu development process to set customer expectations correctly
Requirements
- ✓Professional written and spoken English with excellent presentation skills
- ✓Exceptional academic track record from both high school and university
- ✓Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- ✓Track record of going above-and-beyond expectations to achieve outstanding results
- ✓Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
- ✓Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
- ✓Ability to navigate effectively stack traces and logs, and advise on next steps
- ✓Solid understanding of OS and Application level bugs and when to escalate to the correct team
- ✓Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
- ✓Programming fundamentals in any language
- ✓Ability to travel internationally twice a year for company events
- ✓Extensive Customer support experience
Benefits
- ★Distributed work environment with twice-yearly team sprints in person
- ★Personal learning and development budget of USD 2,000 per year
- ★Annual compensation review
- ★Recognition rewards
- ★Annual holiday leave
- ★Maternity and paternity leave
- ★Employee Assistance Programme
- ★Opportunity to travel to new locations to meet colleagues
- ★Priority Pass, and travel upgrades for long haul company events
