Account Manager - DACH at Canto

Build Your Career at Canto – Where Innovation Meets Impact At Canto, we’re not just transforming digital asset management—we’re creating a workplace where talented individuals can thrive. As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do. Joining Canto means becoming part of a dynamic team where your contributions truly matter. We foster a culture of continuous learning, open communication, and hands-on impact. Here, you'll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that’s making waves in the industry. We believe in supporting our team members, valuing fresh ideas, and celebrating every success together. If you're looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you. We’re growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto! Job Title:  Account Manager- DACH Region Location:  Cork, Ireland Hybrid This role requires fluency in German language Role Overview: As a Canto Account Manager, you will own a portfolio of 250+ customers, driving strong renewals, account growth, and long-term adoption of the Canto platform. You will act as a strategic partner to your customers, using data and insights to identify expansion opportunities, mitigate churn risk, and influence customer outcomes. This role requires a blend of relationship management, consultative selling, and operational rigor to ensure customers realize consistent value from Canto. Operating with autonomy, you will collaborate cross-functionally to deliver a seamless customer experience from onboarding through renewal while helping shape customer strategy throughout the annual lifecycle. What You Will Be Doing Customer Account Ownership & Expansion • Manage a book of 250+ DACH customers, proactively identify opportunities for account expansion and cross-sells based on customer goals, product fit, and ROI to rive revenue growth and long-term retention. • Identify, qualify, and execute expansion opportunities and cross-sells through value-based conversations, customer insights (companies’ latest venture capital funding, hiring goals, stakeholders, adoption and success metrics/criteria, etc.) to facilitate expansion opportunities. • Execute customer renewal cycles prior to the account’s respective subscription end date, identifying risks early and influencing positive renewal outcomes. Customer Strategy & Success Enablement • Proactive strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals. • Strategic planning of customer 12-month roadmaps which continuously progress the customer towards their specific platform goals, account growth, and overall success with Canto. • Partner cross-functionally with Customer Success, Sales, Implementation, and Product teams to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as their consistent point of contact to deliver a seamless, high-quality customer experience. • Clearly documenting account health checks in preparation to communicate recommendations back to customers to ensure they're maximizing Canto’s impact. • Facilitate, on target or above, quarterly discovery conversations and perform account health checks to proactively identify opportunities to increase the value add of upgrade offerings and advocate to expand the footprint of Canto within your owned customers’ business. • Keep opportunities & contacts up to date in SFDC with actionable next steps • Build trust and credibility with our customers as evidenced by positive customer feedback • Understand the contractual language of all your customers and where we need to “shore up” existing contracts to ensure ongoing success for Canto. Qualifications & Experience • Fluency in German Language, spoken & written, & previous experience managing DACH Customers • 4+ years of Account Management or CSM relationship experience working in software as a service (SaaS) with a proven track record of driving upsells and cross-sells across add-on products. • Proven track record of consistently exceeding expansion targets, maximizing gross revenue retention, and meeting all assigned performance metrics. • Successfully managed 200 – 300 customer accounts. • Proven success analyzing customer accounts, identifying churn signals, and escalating at-risk accounts in a timely manner. • Proven experience creating account growth opportunities, presenting and selling across executive-level decision makers, providing value-based solutions, and building strong relationships. • Highly proficient in CRM and CSP tools. Preferably experience in leveraging tools including Clari, ChurnZero and Pendo, to centrally monitor customer activity and other key data points to Identify risk and growth opportunities • Sees self as strategic, metric-driven, and energized by value-led selling and driving growth. Why Canto is the Place to Be! Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success. Make an Impact – Your ideas and efforts directly shape our future—every contribution matters. Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale. Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie. Your Voice Matters – We foster open communication and transparency so every idea is heard. Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence. Balance that Works for You – We believe success comes from a healthy work-life harmony. Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us. A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons. Come be part of something exciting—your future starts here! Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.