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ManagerFull-timeReactGo
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Acquire new corporate customers locally using existing and new acquisition channels
- →Identify potential challenges and customer needs, converting leads into active, long-term customers
- →Drive additional repeat transactions by nurturing existing relationships and pursuing every lead
- →Guide new customers through the onboarding process, ensuring they understand and effectively use our platform
- →Conduct outbound calls and follow-up sessions to trigger first-time payments and support early adoption
- →Proactively engage with onboarded, inactive, and churned accounts to identify opportunities for reactivation and upselling
- →Monitor customer usage and satisfaction, addressing requests and complaints promptly
- →Collaborate with internal teams to relay customer feedback and contribute to product improvements
- →Document customer interactions and success stories, sharing insights to build playbooks and refine strategies
- →Stay informed on competitive trends and emerging market dynamics in international payments
Requirements
- ✓Minimum of 5 years in customer success, account management, or sales roles within high-performing environments
- ✓Proven track record in managing and growing B2B relationships in emerging markets
- ✓Strong communication and interpersonal skills; fluent in English, French and local languages
- ✓Results-driven, highly organized, and capable of working independently in a fast-paced environment
- ✓Excellent problem-solving abilities with a strong customer-centric mindset
- ✓Proficiency with CRM tools and data analysis to monitor and enhance customer performance
- ✓Passion for Capi Money’s mission to make global finance accessible and fair
- ✓Previous experience working in or with emerging markets
- ✓Flexibility to split time between office work and field visits nationwide
- ✓Experience building and working with online CRM tools
Benefits
- ★Competitive salary and share options
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