Loading...
ManagerFull-timeRustAI
Salary Range
$75,140 - $101,660 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a driven and passionate individual to join our team as an Associate Account Manager at ShareGate, a Microsoft 365 migration and governance platform. In this role, you’ll own the renewal and expansion of a portfolio of small and medium business (SMB) customers by building strong relationships and delivering the right solutions to support their goals.
Key Responsibilities
- →Own and manage a portfolio of small and medium business (SMB) customer accounts throughout the renewal and expansion cycle.
- →Build strong, consultative relationships with customers by acting as a trusted advisor and proactively engaging outside of renewal periods to reinforce ShareGate’s value.
- →Nurture post-onboarding relationships to drive customer satisfaction, retention, and long-term growth.
- →Identify renewal risks, expansion, and upsell opportunities through discovery conversations and ongoing customer engagement.
- →Act as the primary point of contact for SMB customers on contracts, billing, and high-level guidance, escalating complex situations when needed.
- →Develop and maintain a strong understanding of ShareGate’s value, features, and positioning within the Microsoft 365 ecosystem to confidently support customer conversations.
- →Leverage CRM and engagement tools to track customer health, manage pipeline, plan touchpoints, and maintain accurate account data.
- →Collaborate with technical support and product teams to support demos, address risk, and improve customer outcomes.
- →Stay informed on product updates and market trends to deliver relevant, value-driven insights to customers.
- →Continuously learn, experiment, and contribute to improving internal processes, playbooks, and customer engagement strategies.
Requirements
- ✓1–2 years of experience in sales or customer-facing roles, ideally in a performance-driven environment.
- ✓Bilingual – strong communication skills in both French and English (spoken and written).
- ✓Ability to uncover customer pain points and contribute to tailored, value-driven solutions.
- ✓Comfortable working in a fast-paced, high-growth environment with evolving priorities.
- ✓A genuine interest in supporting IT professionals and learning about Microsoft 365 challenges.
- ✓Familiarity with IT concepts or the Microsoft ecosystem (an asset).
- ✓Experience with HubSpot, Salesforce, or similar CRM tools (an asset).
Free to sign up. Takes 30 seconds.
