ADESA Customer Experience Advocate at Carvana

Carvana

Tempe, Arizona·11h ago

Mid LevelFull-time

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Experience Advocate to join our team at ADESA, a Carvana owned company. This role focuses on providing world-class service to customers through various channels.

Key Responsibilities

→Support inbound inquiries from internal and external customers
→Follow up or initiate outbound calls related to titles, vehicles, etc.
→Resolve product or service problems by identifying issues quickly
→Escalate customer issues that require next-level review
→Serve as a connection between the customer and various departments
→Proactively provide feedback to supervisors regarding customer issues
→Bring a positive attitude to work each day
→Collect and communicate accurate information
→Support other ad hoc projects and tasks

Requirements

✓High school diploma or equivalent required
✓Minimum 1 year of customer support or call center experience
✓Proficient computer skills with Microsoft or Google Suite
✓Excellent verbal and written communication skills
✓Excellent interpersonal skills with proven ability to influence and resolve customer issues
✓Demonstrated aptitude for active listening, critical thinking, and problem-solving
✓Proven track record of superior customer service skills
✓Demonstrated ability to quickly learn new technology
✓Confidentiality and integrity while handling sensitive information
✓Proven ability to manage deliverables and metrics against aggressive targets