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SeniorFull-time
Salary Range
$14,586 - $19,734 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Managed Services Change Excellence (MSCE) team plays a pivotal role in enhancing client experience by overseeing and driving initiatives aimed at process improvement and technology implementation. This position is responsible for managing change acceptance initiatives and programs, ensuring seamless transitions and the adoption of new processes and technologies throughout clients’ organizations.
Key Responsibilities
- →Lead Program Initiatives: Drive Change Management Excellence efforts from start to finish, ensuring alignment to program impact.
- →Be An Advocate: Be aware of implementation concerns and highlight change in expected impact.
- →Work Independently: Be a self-starter who can work independently while coordinating and influencing team activities across various functions.
- →Embrace Innovation: Be open to adopting automation and Artificial Intelligence to meet goals.
- →Think Critically: Be attentive to program details and client needs, suggesting creative solutions.
- →Communicate Effectively: Use exceptional skills in analysis, writing, presentations, and interpersonal interactions to communicate clearly with senior leaders, managers, and experts.
- →Manage Business Cases: Succeed in developing/documenting business use cases and managing program outcomes.
- →Juggle Priorities: Manage multiple initiatives and complex scenarios simultaneously, all while sticking to tight deadlines.
- →Be Proactive: Identify issues and work to resolve them while juggling priorities.
- →Stay Flexible: Adapt quickly to changing priorities, tasks, and roles with strong organizational skills.
- →Use Tech Tools: Be proficient with MS Office tools like Teams, MS Project, PowerPoint, Word, Visio, Excel, and SharePoint.
Requirements
- ✓Experience in program management and change management
- ✓Strong analytical, writing, and presentation skills
- ✓Proficiency with MS Office tools including Teams, MS Project, PowerPoint, Word, Visio, Excel, and SharePoint
- ✓Ability to work independently and coordinate team activities
- ✓Experience with automation and Artificial Intelligence is a plus
- ✓This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
