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Mid LevelFull-timeRustAWSGoAI
Salary Range
$110,500 - $149,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Product Manager to lead the product direction for tools and workflows that power Chime’s human support agents. This role owns the human agent experience layer, focusing on how agents access context, make decisions, and take action to resolve complex member needs.
Key Responsibilities
- →Define and drive the product vision and strategy for the human agent experience as automation and AI capabilities expand
- →Lead the definition and delivery of modern agent-facing tools and workflows in a rapidly changing support ecosystem
- →Own ambiguous, high-impact problem spaces and bring strong judgment to tradeoffs across vendors, technology, operations, and business needs
- →Partner deeply with Operations and cross-functional stakeholders to drive durable change through product leadership
- →Drive change in a mission-critical environment where tools are used daily at scale
Requirements
- ✓Experience as a Platform Product Manager, owning products used by internal teams at scale
- ✓A strong strategic lens paired with the ability to craft clear, compelling narratives
- ✓Proven success navigating complex stakeholder environments and driving change across teams
- ✓Demonstrated execution in technically complex, high-ambiguity problem spaces
- ✓Deep member obsession, including empathy for and focus on internal users like support agents
- ✓Experience applying AI technologies thoughtfully in real product contexts
- ✓Strong alignment with the belief that support automation is accelerating
Benefits
- ★Competitive salary and equity package
- ★Health insurance and 401k match
- ★Generous vacation policy and company-wide paid days off
- ★Wellness stipend and parental leave
- ★Community support time and family planning tool access
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