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ManagerFull-timeAWSGCPAzureKubernetesAI
Salary Range
$58,752 - $79,488 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Account Manager Architect to join our Support Services team at ClickHouse, a fast-growing cloud company recognized on the 2025 Forbes Cloud 100 list. This role will be responsible for providing consultative support, architectural guidance, and project management to strategic users, customers, and prospects.
Key Responsibilities
- →Work with strategic and enterprise ClickHouse users, customers, and prospects on onboarding, production launches, and POCs
- →Provide architectural, technical, and migration guidance and assistance
- →Lead projects, escalations, and meetings to enable ongoing user/customer success
- →Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team
- →Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans
- →Assist with hiring and mentoring new team members
- →Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs
Requirements
- ✓5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles
- ✓5+ years of relevant industry experience in implementing, operating, and/or supporting scalable, fault-tolerant, distributed database management systems
- ✓Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data
- ✓Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers
- ✓Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering
- ✓Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams
- ✓A mindset of teamwork, global engagement, empathy, and solving challenging problems
- ✓A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
- ✓Self-driven, curious, and eager to continuously learn and grow
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