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Mid LevelFull-timeAWSREST APIGitAIAPI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Specialist to join ClickUp, the first truly converged AI workspace. This role involves providing technical support for our platform, troubleshooting customer issues, and collaborating with engineering teams to drive product improvements.
Key Responsibilities
- →Provide exceptional technical support on the ClickUp platform
- →Perform extensive troubleshooting and testing for our customer base
- →Drive product change and improvement through detailed filings of bug and enhancement reports
- →Contribute to support documentation and help colleagues through internal communication tools
- →Own the customer experience, striving to deliver the best possible experience
- →Collaborate with colleagues at all levels to find answers and solutions
- →Interact with clients primarily via cases and email using exemplary communication skills
- →Collaborate closely with Engineering and Developer teams to drive solutions for product defects
Requirements
- ✓2+ years of troubleshooting experience in a Technical Support role or similar capacity
- ✓Knowledge and understanding of REST API and experience in troubleshooting calls
- ✓Experience with Chrome DevTools and testing on web, desktop, and mobile platforms
- ✓Ability to identify differences between frontend and backend defects
- ✓Skilled at explaining complex technical problems to both developers and customers
- ✓A curious and analytical learner who can dive deep into new tools and features
- ✓Able to work independently and prioritize workload while recognizing when to collaborate
- ✓Excellent written and verbal communication with a high typing speed
- ✓Excellent interpersonal skills
- ✓Goal-oriented and self-driven in achieving objectives
- ✓Adaptable and operates with urgency
- ✓Flexible schedule
