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ManagerFull-timeRustGitAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Vic.ai, a company transforming finance operations with cutting-edge AI. This role involves acting as a strategic advisor and product expert, helping finance teams adopt AI and optimize workflows.
Key Responsibilities
- →Drive product adoption and measurable outcomes through onboarding, training, and best practices
- →Serve as a trusted advisor to finance leaders and day-to-day users
- →Manage a portfolio of accounts and build strong, long-term relationships
- →Lead check-ins, business reviews, and strategic conversations
- →Identify churn risks early and proactively improve retention
- →Troubleshoot product, workflow, and data issues and coordinate resolutions
- →Respond to customer inquiries via Intercom and other channels
- →Advocate for customers internally and influence product improvements
- →Partner cross-functionally with Product, Engineering, and Implementation teams to solve complex customer challenges
- →Continuously refine onboarding and customer journey processes as we scale
Requirements
- ✓Bachelor’s degree or equivalent experience
- ✓2+ years in Customer Success, Account Management, Consulting, or other customer-facing roles
- ✓SaaS experience required; fintech, accounting, or Office of the CFO experience strongly preferred
- ✓Experience onboarding or implementing software solutions
- ✓Comfortable learning and explaining technical products, workflows, and integrations
- ✓Ability to understand how AI/automation systems work and translate capabilities into business value
- ✓Experience working with APIs, integrations, or ERP/accounting systems (NetSuite, Coupa, etc.) is a plus
- ✓Able to partner effectively with Engineering/Product and communicate technical issues clearly
- ✓Data-savvy and comfortable using metrics, dashboards, and reporting to guide decisions
- ✓Excellent relationship-building and communication skills
- ✓Strong problem-solver who stays calm and proactive under pressure
- ✓Comfortable leading client meetings, trainings, and executive conversations
- ✓Organized, detail-oriented, and able to manage multiple accounts simultaneously
- ✓Familiarity with tools like Gainsight, HubSpot, Jira, Intercom, and G-Suite preferred
