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Customer Experience Specialist at Clipboard
ClipboardRemote (Africa, Central & South America, the Carribean)·1w ago
Mid LevelFull-timeRust
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Professional to join our Worker Operations team at Clipboard. This role focuses on providing support to healthcare professionals on our platform, resolving issues in real time, and maintaining accurate documentation.
Key Responsibilities
- →Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email
- →Navigate tools like Zendesk and Salesforce to investigate cases and maintain accurate documentation
- →Apply sound judgment and critical thinking to troubleshoot issues and follow or adapt workflows
- →Personalize communication using macros and maintain a confident, helpful tone
- →Monitor trends and flag recurring issues or process gaps to improve worker experience
- →Support onboarding by guiding new workers through platform workflows
Requirements
- ✓Fluent, professional-level English (spoken and written)
- ✓2+ years of experience in customer support via chat or voice
- ✓2+ years using CRMs like Zendesk or Salesforce
- ✓2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting
- ✓Ability to thrive in fast-paced, cross-functional environments
- ✓Proactive problem-solver who takes initiative without waiting for direction
- ✓Strong attention to detail and sound judgment, especially under pressure
- ✓Collaborative attitude that contributes to team success
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