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ManagerFull-time
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking an Operations Manager to support and scale core functions within Customer Operations at Clipboard, a fast-growing Series C marketplace connecting workplaces and professionals. This role reports directly to the head of the Documents & Onboarding Team and requires someone who can work across multiple operational areas while maintaining exceptional rigor and precision.
Key Responsibilities
- →Lead operational strategy and execution within the Documents & Onboarding team
- →Oversee day-to-day support operations, ensuring efficient workflows and strong performance
- →Build and develop high-performing teams with clear responsibilities and accountability
- →Manage support systems including ticketing tools, knowledge platforms, automation, and reporting
- →Partner with Product, Engineering, Sales, and Finance to improve processes
- →Maintain accuracy in volume forecasting, resource planning, incident management, and reporting
- →Drive continuous improvement through structured analysis and operational controls
Requirements
- ✓Minimum of 5 years of experience in operations leadership within customer support, customer success, or service environments
- ✓Ability to operate effectively across multiple operational functions with strong systems thinking
- ✓Proven track record of precise, data-driven decision-making
- ✓Experience leading teams in fast-paced or high-growth settings
- ✓Strong understanding of operational tools, analytics, and automation
- ✓Experience in a marketplace or similarly complex environment is a plus
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