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Mid LevelFull-timeAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Close is looking for a Customer Success Associate to help drive retention and growth among new customers. This role involves working with startups and growing companies to help them succeed with Close's sales software.
Key Responsibilities
- →Virtually train and onboard new and existing customers
- →Proactively reach out to high-potential new customers
- →Research to identify high growth and at-risk customers
- →Communicate effectively via multiple platforms (sms, call, email, Zoom, social) with all Close customers
- →Work closely with Success and Sales teams on seamless customer transitions
- →Identify expansion opportunities and upsell customers
- →Host and manage recurring office hours, group trainings, and interactive demos
- →Identify customer content needs and create FAQs, white papers, videos
- →Communicate with customers in our online Community and via our Helpdesk software
Requirements
- ✓At least one year of experience with B2B SaaS in a customer success role
- ✓Preference for candidates with frontline sales experience or experience working for a CRM platform
- ✓Clear, precise communicator both verbally and in writing
- ✓Able to work independently in a fast-paced environment
- ✓Able to build rapport with customers quickly
- ✓Highly emotionally intelligent
- ✓Experienced with working in a startup, ideally in a remote environment
- ✓Physically based in the U.S. and proficient in English
Benefits
- ★Competitive compensation including an organization-wide goal-based bonus
- ★Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break
- ★Paid Parental Leave for primary and secondary caregivers
- ★Sabbatical: After 5 years with the team, eligible for a 1 month paid sabbatical
- ★Healthcare (US residents): Medical, Dental, and Vision with HSA and FSA options
- ★Dependent care FSA
- ★401(k): Up to 6% contribution match, 100% vested
