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ManagerFull-timeRustAWS
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our team at Cloudflare. This role focuses on ensuring the success of our Enterprise customers and managing their post-sale experience.
Key Responsibilities
- →Act as the primary point of contact for Cloudflare customers
- →Own your book of business and deliver results on KPIs including revenue retention
- →Meet with customers regularly to help them generate value from their partnership with Cloudflare
- →Maintain a deep understanding of Cloudflare's solutions to lead value-added customer conversations
- →Act as an internal escalation point for customer requests including technical questions, contract questions, and other account-related questions
- →Advocate for customers internally and balance customer needs with business needs
Requirements
- ✓Build strong relationships with customers primarily via remote conversations
- ✓Build strong relationships with internal stakeholders
- ✓Manage a complex book of business with many tasks and competing priorities
- ✓Manage your time effectively to ensure working on high priority items
- ✓Have poise and executive presence, and be comfortable presenting to C-level executives
- ✓Demonstrate a high degree of empathy for customer requests
- ✓Escalate effectively with internal teams
- ✓Fluent in English & Russian, Ukrainian, or Hebrew
- ✓5+ years of work experience
- ✓5+ years of direct functional experience in Customer Success, Account Management, or other post-sales customer-facing role
- ✓Experience with territory ownership, portfolio management, and account planning
- ✓Experience serving Enterprise customers
- ✓Experience working in a B2B Enterprise SaaS business
- ✓Experience in networking, security, and/or edge computation & storage is a plus
- ✓Must be extremely well organized and able to prioritize, multi-task, problem solve, and perform under pressure
- ✓Must have strong interpersonal and web-communication skills
- ✓Must have experience with customer meetings and be at ease in problem solving
- ✓Must have experience with customer negotiations and handling difficult customer conversations
- ✓Must demonstrate empathy for internal and external stakeholders and have a high EQ
- ✓Must be curious and a self-starter
- ✓Must have a demonstrated ability to learn on the job and come up to speed quickly
- ✓Bachelor's degree or equivalent experience; Master's degree is a plus
Benefits
- ★Opportunity to work with a highly ambitious, large-scale technology company with a soul
- ★Chance to be part of projects like Project Galileo, Athenian Project, and 1.1.1.1
- ★Work in a company committed to protecting the free and open Internet
- ★Less than 30% travel requirement
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