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ManagerFull-timeAWS
Salary Range
$108,800 - $147,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Account Manager is responsible for maintaining the post-sales relationship with partners and acts as the ConnectWise ambassador. This role works cross-functionally with the Partner Success team to ensure the primary focus is assisting in the expansion and diversification of partners' product service offerings and utilization.
Key Responsibilities
- →Provides support to partners with a high attention to detail
- →Researches, analyzes, and documents findings
- →Manages and supports a pre-defined list of accounts, catering specifically to growth partners
- →Focuses on outbound, proactive calls to cultivate additional business within the partner base
- →Works in collaboration with other sellers within ConnectWise to maximize account coverage and success of the business
- →Maintains regular contact with several contacts at each Partner to learn more about objectives, struggles, and growth projections
- →Meets pre-determined sales objectives based on quota attainment and business activity
- →Identifies sales qualified opportunities to build expansion pipeline for the Sales teams
- →Conducts quarterly business reviews with partners
- →Proactively manages renewal notifications and works to ensure partners continue to renew agreements
- →Uses forecast methodology to accurately manage existing pipeline
- →Ensures NPS/CSAT satisfaction results
Requirements
- ✓Ability to manage projects and processes independently with limited supervision
- ✓Advanced knowledge of successful sales initiatives
- ✓Ability to situationally adapt and understand new technology/processes as per ConnectWise product requirements
- ✓Ability to provide world-class customer service while finding opportunities to position sales of new and additional products and services
- ✓Ability to effectively manage time and appropriately prioritize workload
- ✓Organized, detail-oriented, and self-motivated
- ✓Familiar with MEDDIC/BANT Forecast Methodology
- ✓Knowledge of Salesforce or other CRM’s
- ✓Bachelor’s degree required in related field or equivalent business experience
- ✓3+ years of relevant experience
- ✓Preferred: Experience with quota, account management, and technical capacities
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