Loading...
Mid LevelFull-timeAWS
Salary Range
$110,500 - $149,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Security Services Support professional to join ConnectWise, a global software company that empowers technology solution providers. This role involves supporting the Security Services team with a focus on threat analysis, resolution, and system monitoring.
Key Responsibilities
- →Provide support to the Security Services team with high attention to detail
- →Research, analyze, and document findings
- →Influence others within the Security team through explanation of facts, policies, and practices
- →Assist with analysis of events from IDS, log-based alerts, SIEM alerting, and endpoint detection tools
- →Monitor alerts and tickets, assist with threat analysis, resolution, and escalation
- →Monitor multiple cybersecurity systems for breaches, suspicious, or malicious activity
- →Assist with SIEM rule modification, notification pathways, and system configuration management
- →Analyze process workflows and identify problems
- →Work with colleagues to understand processes and deliverables across the organization
- →Adhere to relevant policies, procedures, standards, and security practices
- →Deliver and prioritize customer satisfaction
- →Aid and facilitate partner communications, resolutions, and escalations
- →Follow escalation procedures for interfacing with other SOC teams
- →Maintain consistent threat handling and remediation procedures
- →Utilize the internal knowledge base to assist with resolution of threats
Requirements
- ✓ADR and SIEM expertise
- ✓Familiarity with incident resolution and escalation handling
- ✓Ability to train and mentor junior (L1) team members
- ✓Identifying and implementing workflows
- ✓Adherence to best practices
- ✓Strong multitasking and task-prioritization abilities
- ✓Good communication skills
- ✓2 to 3 years of relevant experience
- ✓Shift Timing
- ✓24x7 rotational shifts (monthly rotation); adjustments may be required based on business needs
Free to sign up. Takes 30 seconds.
