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Mid LevelFull-timeRustAWSAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Delinea is seeking a Technical Support Engineer to join their Global Technical Support team, providing world-class support to customers. This role involves troubleshooting technical issues and maintaining professional customer interactions.
Key Responsibilities
- →Provide post-sale technical support to customers and partners
- →Assess and document reported customer issues
- →Formulate and communicate resolution plans
- →Gather necessary information and resources
- →Investigate and reproduce case scenarios
- →Provide clear customer responses and document corrective actions
Requirements
- ✓1-2 years of proven relevant professional experience as a technical support agent or its equivalent
- ✓In-depth knowledge and experience in IT and System administration, Networking, Cloud infrastructure, Security concepts, and Relational databases
- ✓SQL language proficiency and .NET applications are a bonus
- ✓Strong written and verbal English communication skills
- ✓Ability to work in diverse, international, customer and team environments
- ✓Able to communicate technical concepts at a professional level in multiple languages is a plus
- ✓Troubleshooting and problem deconstruction skills
- ✓Trustworthy, self-motivated, and reliable
- ✓Accountability, transparency, and ownership
- ✓Desire to work in a dynamic and challenging environment
- ✓Organized and methodological with great attention to detail
- ✓Prior or current security clearance - a plus
Benefits
- ★Competitive salaries and a meaningful bonus program
- ★Healthcare insurance, pension/retirement matching, comprehensive life insurance
- ★Employee assistance program, time off plans, and paid company holidays
