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ManagerFull-timeRustAgileGitAPI
Salary Range
$108,800 - $147,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Enterprise Account Manager to join Deliverect, a company revolutionizing commerce with its API-first platform. This role involves fostering long-term relationships with Deliverect’s largest and most strategic customers in the US and Canada, driving growth, ensuring customer satisfaction, and identifying opportunities for expansion.
Key Responsibilities
- →Drive net revenue retention (NRR) by proactively identifying expansion opportunities, reducing churn, and ensuring continued value realization.
- →Serve as the primary point of contact for enterprise customers, building and maintaining strong relationships from the operational level to C-suite executives.
- →Consistently meet or exceed sales targets by identifying opportunities within existing accounts and strategically positioning Deliverect’s offerings.
- →Ensure customers are leveraging Deliverect’s full suite of features to optimize their digital ordering strategies.
- →Analyze customer usage data to identify trends, risks, and opportunities.
- →Work closely with Customer Success, Sales, Product, Marketing, and Support teams to advocate for customer needs and drive mutual success.
- →Address customer challenges with urgency and creativity, ensuring their satisfaction and continued loyalty.
Requirements
- ✓3+ years of experience in Account Management, Customer Success, or a related role within SaaS or restaurant technology.
- ✓Proven ability to manage complex client relationships, with a track record of driving growth and retention in a fast-paced environment.
- ✓Strong relationship-building skills, with the ability to engage stakeholders at all levels, from day-to-day users to C-suite executives.
- ✓An understanding of the order management, restaurant technology, or food delivery industries, including familiarity with POS systems, APIs, and third-party delivery services.
- ✓Data-driven mindset with experience using customer insights and analytics tools to inform strategy.
- ✓Exceptional written and verbal communication skills, with the ability to articulate complex ideas in a clear and persuasive manner.
- ✓Strong business acumen and a customer-first mentality, with a passion for helping businesses succeed.
- ✓Ability to thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization.
