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Entry LevelFull-timeGCPKubernetesCI/CD
Salary Range
$12,240 - $16,560 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a dedicated Google Cloud Technical Support specialist to join our growing team. This role involves being the frontline expert helping customers resolve their Google Cloud Platform challenges while building strong relationships and providing exceptional support.
Key Responsibilities
- →Provide timely and effective technical support to Google Cloud Platform customers via multiple channels (email, chat, phone)
- →Troubleshoot and resolve customer issues related to GCP services, infrastructure, and applications
- →Analyze customer problems systematically and develop comprehensive solutions using strong analytical skills
- →Document all support interactions accurately in ticketing systems and maintain detailed knowledge base articles
- →Collaborate with cross-functional teams including engineering and product teams to escalate and resolve complex issues
- →Assist customers with Infrastructure as Code (IaC) implementations, containerization, and Kubernetes deployments
- →Guide customers through CI/CD pipeline setup and optimization on Google Cloud Platform
- →Provide proactive recommendations for cloud resource optimization and cost efficiency
- →Create and maintain clear, detailed documentation of solutions and best practices
- →Participate in continuous learning to stay current with GCP services, features, and industry trends
- →Support customer onboarding and help them navigate GCP tools and services
- →Demonstrate empathy and patience while working with customers of varying technical backgrounds
- →Contribute to improving support processes and identifying opportunities for efficiency gains
Requirements
- ✓Strong technical expertise in Google Cloud Platform services and solutions
- ✓Experience troubleshooting cloud infrastructure and application issues
- ✓Excellent communication skills with ability to explain technical concepts clearly
- ✓Ability to document technical information accurately and comprehensively
- ✓Experience with Infrastructure as Code, containerization, and Kubernetes
- ✓Knowledge of CI/CD pipeline concepts and implementation
- ✓Customer service orientation with strong problem-solving abilities
- ✓Willingness to continuously learn and adapt to new technologies
- ✓Ability to work collaboratively with cross-functional teams
