Nearshore Sector | Operations Analyst at Devoteam

Devoteam

Lisboa, Lisboa, pt·14h ago

SeniorFull-timePythonElasticsearchGraphQL

Salary Range

$29,835 - $40,365 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Operations Analyst to join our Nearshore team working on a high-impact project for a Belgium client. This role focuses on ensuring the operational integrity and stability of an M2M (Machine-to-Machine) platform within the telecommunications sector.

Key Responsibilities

→Ensure the day-to-day operational stability and integrity of an M2M platform in a telecommunications environment
→Monitor and support an ecosystem of approximately 20 interconnected systems, identifying dependencies and operational risks
→Perform technical analysis and troubleshooting on Linux-based environments (RedHat)
→Develop and maintain scripts and automation using Bash and Python to support operations, monitoring and reporting
→Manage and analyse data flows and integrations using GraphQL and Elasticsearch
→Act as the primary operational focal point for external vendors and partners
→Lead and coordinate operational and incident review meetings with vendors
→Monitor and enforce SLA compliance, following up on deviations and corrective actions
→Investigate and resolve billing and reporting incidents
→Produce operational documentation, incident reports and service performance summaries
→Contribute to continuous improvement initiatives across operational processes and tooling