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SeniorFull-time
Salary Range
$6,400,000 - $6,400,000 /month
About the Role
Tier 2 technicians act as escalation points for complex issues, manage system integrations, and support core platform configurations.
Key Responsibilities
- →Administer Exchange Online, Active Directory, SharePoint, and associated permissions
- →Perform advanced troubleshooting for Material, Zoom, RingCentral, and Caller Verify
- →Configure and maintain RingCentral call queues, groups, licensing, and site business hours
- →Configure and manage PrinterCloud, including driver profile creation, driver deployments, membership assignments, and assigning static IP addresses
- →Manage ShareFile administration and support, assisting users with access, data transfer, and permission management
- →Manage and support Monday.com, including user permissions, integrations, and automation setup
- →Configure and maintain Active Directory permission groups to ensure users only have access to folders and files relevant to their roles
- →Maintain logon scripts and drive mappings for users across Citrix and Cloudflare environments
- →Route and categorize tickets to appropriate departments
Requirements
- ✓Experience with Exchange Online, Active Directory, and SharePoint administration
- ✓Strong troubleshooting skills for various communication platforms
- ✓Knowledge of system integrations and platform configurations
- ✓Familiarity with Citrix and Cloudflare environments
