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DirectorFull-timeRust
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Director of Account Management & Customer Experience – East to own the post-sale commercial and customer success strategy for Mark43’s customers across the Eastern United States. This leader will help public safety agencies successfully adopt, expand, and rely on the Mark43 platform to support their critical operations.
Key Responsibilities
- →Lead and develop teams of Account Managers and Customer Experience Managers
- →Own East Coast renewal rate, net revenue retention, and upsell targets
- →Forecast renewals and expansions accurately and consistently
- →Identify growth opportunities within existing accounts
- →Build trusted relationships with command staff, CIOs, and agency leadership
- →Ensure customers receive timely, effective resolution of issues
- →Drive adoption of best practices and new product capabilities
Requirements
- ✓8+ years experience in Account Management, Customer Success, Sales, or related SaaS roles
- ✓Proven ability to manage sales pipeline and close upsell opportunities
- ✓3+ years managing managers or multi-layered teams
- ✓Proven success owning renewals and expansion revenue
- ✓Experience with enterprise or public sector customers strongly preferred
- ✓Strong understanding of SaaS business models and metrics
- ✓Excellent executive presence and communication skills
- ✓Comfortable navigating complex, regulated environments
- ✓Passion for mission-driven work and public safety
- ✓Ability to travel frequently across the east coast to customer sites
