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Mid LevelFull-time
Salary Range
$1,000 - $1,076 /month
About the Role
We are looking for a Customer Service Representative to join our team at Enterwork. This role involves handling high-volume inbound and outbound calls, managing client inquiries, and ensuring smooth client interactions.
Key Responsibilities
- →Answer high-volume inbound calls from current and prospective clients with professionalism and empathy
- →Conduct outbound calls for follow-ups, engagement, and lead nurturing
- →Monitor web and email inquiries, responding promptly to convert electronic leads into actionable next steps
- →Provide clear information about services, pricing, timelines, and processes
- →Collect detailed client information and ensure accurate data entry into internal systems
- →Coordinate in-home assessments and communicate next steps clearly to clients and their families
- →Maintain organized and updated lead statuses and client notes in CRM systems
- →Collaborate closely with branch staff, schedulers, and management to ensure seamless client handoffs
- →Attend all required meetings, trainings, and coaching sessions
- →Ensure compliance with privacy regulations and internal service standards
Requirements
- ✓Bilingual proficiency: Excellent English skills (spoken and written)
- ✓Minimum of 1 year of experience as a Customer Service Representative
- ✓Comfortable handling high call volumes (primarily inbound, with some outbound)
- ✓Skilled in conducting follow-ups, handling objections, and maintaining engagement with leads
- ✓Tech-savvy and able to multitask across tools and systems
- ✓Experience with CRM or homecare software is a plus, but not required
- ✓Background in cross-sales or sales support is highly preferred
