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ManagerFull-timeAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager GP to join our team at Doctolib in Milan. This role focuses on onboarding and account management for general practitioners (GPs) using our platform.
Key Responsibilities
- →Manage the onboarding of GPs, coordinating implementation and initial training activities
- →Ensure proper adoption of the Doctolib product and all its functionalities
- →Provide continuous support to clients in patient management and daily operational flows
- →Monitor usage levels and satisfaction (NPS), intervening promptly in case of issues
- →Handle routine contractual requests ensuring quick and accurate responses
- →Manage cancellation requests implementing retention actions to minimize churn
- →Document activities and interactions on Salesforce ensuring traceability and data quality
- →Stay updated on all product updates, promoting the use of all features and reporting feedback from GPs to internal teams
- →Collaborate with sales, customer support, and technical support teams to ensure the best customer experience
Requirements
- ✓Approximately 2 years of experience in customer-oriented roles such as customer service, account management, or customer support
- ✓Proactive and organized approach to work
- ✓Excellent problem-solving skills, finding creative solutions
- ✓Strong team spirit
- ✓Excellent interpersonal communication skills
- ✓Fluent Italian and intermediate English
- ✓Experience in SaaS companies would be ideal
- ✓Experience in the healthcare sector would be ideal
- ✓Experience with Salesforce would be ideal
Benefits
- ★Hybrid work model (3 days in office, 2 remote)
- ★Meal vouchers of €8 per working day
- ★Transportation reimbursement
- ★Gym in office and services for mental and physical health in partnership with moka.care and Wellhub
- ★Access to pension funds through Ciao Elsa partnership
- ★Parental support program including fully paid parental leave
- ★Support for international mobility and access to our tools and upskilling programs
- ★Corporate benefits with various partners across Italy
- ★Monthly fixed allowance for internet and electricity
- ★Office breakfast in Milan
