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ManagerFull-timeRustAWSGCPAzureKubernetes
Salary Range
$127,296 - $172,224 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join our global Customer and Product Success team at DoiT, a global technology company that works with cloud-driven organizations. This role will be based remotely in the UK, Ireland, Estonia, Netherlands, or Sweden.
Key Responsibilities
- →Own a portfolio of accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
- →Deliver customer training and education on the DoiT console
- →Build deep and healthy relationships with key customer stakeholders to align our solutions to their business goals
- →Identify risk utilizing health scores, product usage, and customer sentiment and create mitigation plans
- →Evaluate and analyze customer needs and share information with the DoiT organization and your manager
- →Build trust and transparency with customers and act as a customer advocate
- →Escalate problems and customer feedback to the engineering team, product managers, and other departments
- →Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage Doit solutions more effectively
Requirements
- ✓2+ years of experience in Customer Success in a B2B SaaS Company
- ✓1-2 years of experience with a public cloud platform like GCP, AWS, or Azure
- ✓Experience driving success plans and achieving customer targets/goals/objectives
- ✓Exceptional ability to communicate and foster positive business relationships
- ✓Demonstrated ability to learn new technologies and products quickly
- ✓A proven track record of creative problem solving on internal and customer-facing issues
- ✓Accountability and personal organization
- ✓Highly motivated team player with a positive outlook
- ✓Be fluent in English to a professional degree (verbal and written)
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